News
Patons scoops Feefo customer service awards five years in a row
2 February 2024Patons Insurance has again been recognised for its excellent customer service, after scooping top awards for five years in a row.
Patons achieved Feefo’s Platinum Trusted Service Award for delivering continued customer service excellence to taxi insurance customers in 2022 and won it again in 2023 and now in 2024.
Technology helps taxi drivers steer clear of trouble
29 January 2024Just like having the right taxi insurance in place, taxi drivers will find technology has a vital role to play in protecting their vehicle and business.
Safety is the priority for everyone who earns their living on our roads and advances in technology – both gadgets as well as vehicle design – have greatly reduced the number of commercial vehicle crashes, including lorries, vans and taxis.
Helping ensure every taxi business a success
26 January 2024Taxi drivers often wear several hats to run their businesses – often literally and metaphorically.
As well as being safe drivers, they have to be in charge of marketing and public relations, as well as customer services and complaints. And that’s in addition to being on top of the day-to-day needs such as finances. So for someone who earns their living as a taxi driver, it might be tempting to expand their business into similar areas, such as driving wedding cars or providing chauffeur services.
Does Taxi Insurance provide cover for food delivery services?
22 January 2024Taxi insurance can cover drivers who want to increase their income by making food and grocery deliveries as well as carrying passengers.
But, as with all insurance cover, they need to check their policy first.
London’s black cabs are getting greener
19 January 2024London’s taxi drivers are proud to be leading the drive to cut pollution and help save lives across the capital.
Transport for London (TfL) found that taxis produced almost one third (29%) of central London’s nitrogen dioxide road emissions from 2019, with toxic air pollution contributing to thousands of premature deaths, rises in asthma levels and lung damage in children.
Ipswich Taxi Marshals: A decade of making a difference.
16 January 2024Taxi drivers prefer to be busy because it means more money in the bank, as well as helping a shift to go faster.
While having lines of fares waiting for the next cab is a dream for drivers, the longer passengers have to wait, the shorter their patience becomes, especially if it is late at night and they have been drinking.