As a forward-thinking UK Commercial Motor Insurance broker, we place Corporate Social Responsibility at the core of our business practices. We are committed to aligning our company strategy with the needs of our customers and intermediaries, while incorporating responsible and ethical principles into our daily operations.
This statement sets out how we aim to manage our practices to ensure we create an overall positive societal impact through the ways we conduct our business.
Our people
We respect and value every member of our team and recognise that our employees are central to our success. Patons Insurance is committed to treating all employees equally by promoting diversity and inclusivity within our working culture.
Supporting the health and well-being of our staff is a priority, and as such we are fully committed to complying with all employment rights legislation. In addition, we strive to provide meaningful benefits and implement policies which promote a healthy work-life balance.
We also invest in training to ensure that our employees have the tools and knowledge they need to fulfil the requirements of their role while remaining compliant with FCA regulations. Wherever possible, we create opportunities for professional growth and development, helping our employees build their skills and progress in their careers.
Our customers
Our customers are at the heart of everything we do, and therefore we are committed to always doing right by them.
Employees at Patons Insurance strive to provide the best possible service to customers and advise them with expert and local industry knowledge. We uphold principles of fairness and inclusion by treating all customers with respect; we do not tolerate discrimination in any form.
We are monitored and regulated by the Financial Conduct Authority (No. 312537), and we use their guidelines to implement business practices that are compliant, honest, and ethical to benefit all customers. We are committed to the ongoing improvement of our services and will ensure all complaints are treated without bias, in accordance with our published standards of service.
We regularly review our products and consistently work with our panel of insurers to improve the quality of what we are able to offer.
Our insurance providers
We are dedicated to working with regulated and reputable insurance providers who share our values and commitment to responsible business practices. We carefully select insurers who are financially stable, fully regulated, and demonstrate a strong sense of accountability and integrity.
By working with insurance providers who uphold these standards, we aim to ensure that we offer a wide range of products that match the individual needs of our customers and premiums that are affordable and competitive.
Our suppliers
Our suppliers play an important role in the day-to-day operations of our company, and we are committed to working with them in a fair and responsible way.
Wherever possible, we ensure that we use the best suppliers for the job and build relationships with them based on trust and mutual respect. We endeavour to pay invoices on time and uphold our commitments, and we will never seek discounts or make arrangements with suppliers that could have a detrimental effect on their business.
We are dedicated to upholding high standards of integrity at Patons Insurance, and therefore we will only work with suppliers who align with our values and conduct their business ethically.
Our community
Patons Insurance recognises the positive impact businesses can have on a local level.
As a company, we look for ways to help the industries that we work in as well as the communities that surround our offices, whether through supporting local charities or other non-profit organisations. We strive to empower our employees and encourage their personal commitment to causes that matter to them where possible.
We also intend to create a positive impact on the communities we serve through organising internal events (such as fundraising) as often as possible so that our employees have an opportunity to make a difference together.
The environment
We understand the importance of conducting our business in a way that is environmentally responsible and sustainable. As such, we comply with all relevant environmental legislation, regulations, and codes of practice.
We strive to protect the environment by taking steps to minimise our contribution to pollution of land, air, and water by reducing the use of consumable materials such as paper and electricity. We actively work to minimise waste, maximise the efficiency of our equipment, and promote the reuse of resources where possible.
We regularly communicate our environmental values to our employees, encouraging them to play a key role in creating a more positive impact on the environment.
Conclusion
The overall responsibility for upholding our Corporate Social Responsibility principles rests with the Management of Patons Insurance. However, every employee plays an important role and is expected to fully support and apply these principles in their daily work.
This policy statement will be regularly monitored and reviewed by the Directors of Patons Insurance to ensure ongoing compliance with all relevant legislation, alignment with evolving business needs, and to identify opportunities for continuous improvement.