Mick Murphy has joined Patons Insurance as the company continues its growth and customer-experience journey.
Mick has been appointed Director of Performance, and his focus will be to work with the senior leadership team to plan the next five and ten-year strategies.
Mick has spent 23 years in the insurance sector at Direct Line Group (formerly RBS Insurance), Kindertons Accident Management and Minster Law, holding project management, senior leadership and executive roles, as well as setting up his own insurance consultancy.
In his new role at Patons, Mick will help drive the operational culture at the commercial vehicle and taxi insurance broker.
Mick said: “I’m here to support Managing Director Darren Roberts and the leadership team over this next six months as we formalise our plans, which will see Patons Insurance expand further into the marketplace.
“Darren and I share a real sense of purpose around how we see the business’s growth opportunity, alongside a shared view of how customer service delivery and exceptional claims handling go hand in hand”.
Mick spent six years in the banking sector at two major high street organisations before moving into the claims sector and joining Direct Line Insurance in April, 2003.
While at Direct Line, Mick’s role included early leadership, auditing and project management, which provided exposure to credit hire organisations and accident management companies.
In March, 2009, Mick joined Kindertons, in his first senior leadership role.
Mick said: “Kindertons wanted someone to bring an outside eye and help run the operation and the service delivery. My time at Direct Line gave me exposure to Kindertons, the people, and the culture, so it was a fantastic fit and opportunity for me.
“During my time at Kindertons, we grew significantly, including extending our footprint in the bike, commercial and taxi vehicle markets.
“I was appointed customer service director in May, 2020, and held that role there for three years before leaving to set up my own consultancy business in January, 2023.”
As a consultant, a contract with Minster Law turned into a full-time role as volume claims director.
“Minster Law was a step from motor claims into the legal services world at an important time following the government reforms in May, 2021. Some of the challenges echoed similarities to the credit hire sector.
“The role gave me such a good, rounded view of the legal landscape of personal-injury claims”
Mick’s role at Patons Insurance will see him return to insurance.
He said: “The idea of returning to insurance and Patons’ focus around its customer journey, including the claims experience, really appealed to me.
“My experience gives me a balanced view of every part of the claims journey. I can use my operational and transformational background to help support our next chapter.”
Darren Roberts said: “Having worked with Mick previously, I am delighted to welcome him to Patons Insurance. He brings extensive insurance experience at both operational and executive levels. Together with our existing leadership group, I look forward to accelerating growth and continuing our pursuit of market-leading excellence.”
